Policies
Spa Arrival
Please arrive a few minutes prior to your scheduled appointment times. Appointments will end on time to ensure the next treatment starts on time.
Maximize Your Experience
We encourage you to communicate your preferences throughout your treatment. Our Therapists will continually adjust to your comfort level as needed. Whether it’s the pressure of your massage, music volume, or otherwise, informing your therapist will ensure a great experience!
Booking
A receptionist is not always available to answer your call. Leaving a message will help us serve you quicker.
Appointments
It is recommended that appointments be made at least 24 hours prior to your treatment. On weekends and holidays, one to two days advance booking is recommended. Please be advised that a credit card will be required when booking multiple appointment times.
Cancellations
Your appointment time is reserved especially for you. In the event that you need to cancel your scheduled treatment with us, we ask that you please cancel 24 hours in advance, as a courtesy to our staff members, and so that we may possibly accommodate the needs of other clients. Guests who do not give 24-hour cancellation notice will be charged in full for all services booked.
Benefits & Medical Coverage
Our NHPC and BC Registered Massage Therapists are licensed to treat most Extended medical Packages. Please specify your needs when booking.
Gratuities and Taxes
Tipping is always left to the discretion of our clients; however, we do add a 12% gratuity to groups of ten or more, and a 15% gratuity to groups of 15 or more. .
Unless noted, gift certificates for services do not include gratuities or taxes.
All prices subject to applicable Tax.